Out to Put a Dent in the Multifamily Universe

Apartment Content Relevancy

What makes content engaging is relevancy. You need to connect the contact information with the content information. – Gail Goodman

Ever wonder how to make your content compelling enough for people to want to connect with and share it? It’s a topic I think about all the time. And, one that our digital media team at Mills Properties recognize as key to our success. The short answer – relevancy.

Over the past year we have been busy hacking away at our online strategy and we are very excited about the fruits of that labor. Melissa D and Jessica H along with a whole host of crazy awesome blog post authors have put together something really special in my opinion.

A big part of that strategy centers around apartment content relevancy. Content that up to now I purposefully thought should have nothing to do with Mills Properties or the apartments that we market and sell.. As of late my mind is shifting away from that sentiment but not in a way that you might posit.

Apartment Content Relevancy

Our content strategy will remain the same. It will have nothing to do with our company or our apartments but in essence it has everything to do with both. The content is real, runs the gambit of emotions and speaks to relevant and for the most part very local and very people-centric happenings.

I see all of the content being created, be it on the blog or otherwise, as an extension of our people, our respective apartment communities, our company and the neighborhoods we participate in. It’s our way of weaving apartments, apartment community amenities and the people that live there into the fabric of the neighborhood. It’s a way, if you will, to bridge the gap between your contacts and the content people what to participate with.  And, if executed with precision, it will begin to really define the interests of our respective audiences as it relates to the current day neighborhood and the neighborhood they want to see come to fruitiion in the future. Interests that will further define the relevancy which will in turn further define the content. Such a beautiful cirle if you really think about it.

Your – always looking for relevancy in the content – multifamily maniac,

M

 

Apartment Budgets: Loss to Lease

photo (1)

Welcome back for another installment of the Apartment Budget series. Today we are going to talk about Loss to Lease. Interesting side note, I did a piece on this a number of years ago and to this day it remains the number one read article on this blog.

Before we get started, I wanted to post a note of clarity as it relates to my last entry – Apartment Budgets: Rental Income. Where I refer to Rental Income in that post – I am really talking about Gross Potential Rent as being the top line. You may also hear it referred to as GPR. In any event, I wanted to head off any confusion.

LTL

Now unless you have a brand new community in lease up, you will have in place leases that are very likely below the GPR. The primary reason being rent increases. Any time you increase rents you create a margin between the in place leases and the new increased GPR. This can occur in reverse and the impact to the LTL can go in reverse. That is to suggest that you can decrease the GPR and the margin or LTL becomes positive. Not a scenario you see to often as rents generally rise over time in lieu of decline over time.

Loss to Lease – New Move In

To put it simply; if you lease an apartment below the GPR, the discount is captured in a Loss to Lease – New Move In line item. To put some math to it; if your apartment’s GPR is $500 and you lease it for $450, the $50 reduction in rent is capture in the Loss to Lease – New Move In line item as a -$50 charge. And, it will exist for the life of the lease.

Loss to Lease – Renewals 

When leases come up for renewal and they are under the GPR number – the margin is by default in the current Loss to Lease line item. When the lease renews, if it is still under the GPR that new number gets captured in the Loss to Lease – Renewal line item. Putting some math to it. Suppose your apartment’s GPR is $500 and the current in place lease is $450 – you renew it at $475. The $25 margin is captured in Loss to Lease – Renewals.

Total Effective Rent

Once you have accounted for your losses related to in place, new and renewed leases under the current Gross Rent Potential – you come up with a Total Effective Rent. That is where we will pick up next week.

We have purposefully left out the analysis piece this week because I think it will fuel some crazy cool discussion. Hope to see you in the comment section below.

Your – lovin’ budgets – multifamily maniac,

M

 

Multifamily #Trust30: Greatness

Multifamily Amazement

Moving past the halfway point with day 16 of the #trust30 challenge -

Greatness appeals to the future. If I can be firm enough to-day to do right, and scorn eyes, I must have done so much right before as to defend me now. Be it how it will, do right now. Always scorn appearances, and you always may. - Ralph Waldo Emerson

Trusting intuition and making decisions based on it is the most important activity of the creative artist and entrepreneur. If you are facing (and fearing) a difficult life decision, ask yourself these three questions:

1) “What are the costs of inaction?”….

2) “What kind of person do I want to be?”

3) “In the event of failure, could I generate an alternative positive outcome?”

Multifamily greatness

We recently purchased a property from a lending institution who had in turn taken it back from a previous ownership interest. When completing the due diligence phase of our process we discovered roughly 40 units in various stages of disrepair. Units we classify as down. Down to mean not habitable absent some major rehab.

It spoke loudly to the point of the first question – inaction. Banks are not property managers. And, in lieu of spending $25 to $30k to replace the roofs, they left them alone. Result of that inaction? Several hundred thousands of value wiped away.

Greatness starts with forecasting the consequence of in-actions. In this case, it would suffice to say that some back of the napkin math would have yielded an ROI that would have driven a decision to replace the roofs.

What kind of company do we want to be

At Mills Properties, we ask that question a lot. As of late it has been in the area of branding, marketing, digital footprint and the such. We have been slow in moving toward what we want to achieve part and parcel because of near 50% growth in community and unit count over the past four years. And, in part not having a real plan.

Fast forward to today. We have taken the time to craft a 40+ page branding/marketing plan that includes everything from font types and size for all thing forward facing to big ticket strategies to dominate the St. Louis Apartments on and off-line space. It lays it all out and captures how everything from curb appeal to lease contract signing ladders up into an overarching message for the neighborhoods and communities we serve. And, in advance our striving to make a splash nationally at some point.

It all starts with asking the right questions.

Multifamily failure

I think the best way to overcome failure is understand that it going to happen from time to time. In fact, I like what Tom Peters has to say about it, “reward

Crash and Learn

failure.” If you are not failing, you are not trying, you are not learning and thus you are not growing. Equity Residential cements this in their 10 ways to be a winner – one being ‘take educated risks.’ The expectation is that you gather every piece of information you can to include the counsel of others before you pull the trigger. And, if you fail, you simply have a group postmortem where you examine the facts and the various action points to see what could have been done better.

Off for a float trip

It’s Saturday, it’s raining and we are headed out for camping and a float trip. Should be loads of fun. I say that with lots of hope in mind.

Your hoping you have an amazing weekend contributor,

M

Mills Properties: Blog Stats

Neighborhood Blog Site Stats May 2011

Thought it would be fun to share our Neighborhood Blog stats from time to time in a snap shot view.

Melissa P wrote about the team in her post titled: (B)usiness (L)ove and (O)ther (G)uts whereby she laid out the overarching premise of our new marketing strategy.

Our first blog post went live on November 24, 2010 and since that time we have achieved the following.

Stats are accurate as of lat May, 2011.

 

 

 

 

 

Multifamily #Trust30: Five Years

Hey, nice to meet you!

Hey, nice to meet you!

#Trust30 – Day Five

Great questions coming out of the #Trust30 challenge. Today, the prompt is what would you say to the person you were five years ago? And, what would you say to the person you will be five years from now?

There will be an agreement in whatever variety of actions, so they be each honest and natural in their hour. – Ralph Waldo Emerson

Growing up Multifamily

I’m entering year seventeen in the multifamily business and I think it goes without saying that I have met some amazing people and learned a ton about our business. Five years ago marks a point of significance in my life that really defined some things for me. I had become so consumed by my work that I lost touch with those that mattered most to me.

What would I say to that person? It’s time to grow up.

What would I say to the person I will be five years from now? You have a long way to go; take care of your health and welfare so you can take care of those you care about. Keep family front and center to all decisions you make and trust that honesty and forthrightness are your friends even when they feel like they are not.

What about you – what would you say to these respective persons?

Your thinking these questions are not getting any easier contributor,

M

Multifamily Leadership: Relentless Courage

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Relentless Courage

We have all been there; sitting around the conference room table discussing the latest property management opportunity, issue or otherwise and you just know in your heart of hearts that no one including yourself is saying the tough stuff. Just this week I posted over at propertymanager.com about courageous conversations and moments of truth. In my head, it is the only way to grow an organization.

I love the way Hugh captures it visually over at gapingvoidgallery

Back in my early corporate days, this came as quite a shock to me: that people sitting around the table didn’t always say what they were REALLY thinking! Shock! Horror!

The sting of unspoken words gives cause for what Hugh calls, complete agreement. On the backside we have; 1. That is the stupidest idea I have ever heard. 2. That will never work. 3. I am doing my own thing. Or, worse yet – 4. I’m not changing a thing.

Take away: Don’t be “That Guy” or “That Gal” Instead be – “Not Afraid”

Silence or compliance cheats the group out of being a better organization and you out of being a better leader.

Your ‘Not Afraid’ Contributor,

M

Multifamily Management: Release

Details

“My motto is ‘release’ I have it written in my violin case. ‘Release’ , meaning, ‘Step back a little’. Those are the words of world renowned violin virtuoso Charlie Siem. It struck me as I was reading through the latest copy of Monocle magazine. So many times in life and in the multifamily business we get caught up in the detail of things. We major in the minors making huge mountains out of what should be considered but mere speed bumps in the path of progress.

Major in the Majors

Charlie goes on to say, “Because when you hone in on all the tiny details, it’s natural to tense up – and then nothing flows.”  Suffice it to say that everything moves at the speed of light anymore. Not when you tense up and take time to focus on the minutia at a very granular level. It stalls flow, it mitigates advancement and it stifles trust.

Granted mistakes can be and always are traced to the details of things and more astutely to people. Causes are often found in flawed policy and or application of business practices by teams or individuals. It’s still, at least in my head, not cause for alarm but rather time to address the mess and move on; a teachable moment.

I rather think you pick a course, put your metrics [budget] in place, gear yourself up [get the right people on the bus] and run the marathon set before you. Understand that you will experience adversities along the way, just make sure you have plans in place to address them quickly. But overall, stick with the majors. Sticking with the majors as it relates to a marathon would be to pace yourself, keep yourself hydrated and feed yourself mentally and physically along the way. Do that and the rest falls into place.

In contrast, focus on the nagging toe nail pain, foot pain, side cramp or bleeding nipples caused from friction between your shirt and skin and all of a sudden you stall your pace. You forget to hydrate and your mental and physical faculties give way to fatigue. It’s just not worth it.

My word this week – ‘Release’

Your releasing contributer,

M

 

 

Business, Love, and Other Guts

In the beginning…

It began with strategy.  We set out to re-think our marketing.  Scratch that.  We set out to re-think Everything.  Our mission includes Facebook, Twitter, blogs, and a new website for the online world as well as other off-line ingredients.

So the first question was:  Who shares our passion and do we have the support we need to be successful? – Yes.

Here we go!

Our delectable combination…Business, Love, and Other Guts. (This combination is true for all our social media and other endeavors, not just blogs)

b.l.o.g.

business: Apartments, the experience of

love:

  1. People
  2. St. Louis
  3. Apartments (crucial that your business falls in the love category as well)

other guts: The fire in your guts that is dying to come out.  Passionate people with everything to say.

And then we blogged…

We selected Mills associates who are creative, passionate, and gifted writers – they all have a common b.l.o.g.  (Learn more about them here)  And then, we gave them the matches…

We knew we had a talented group of associates but our first blog posts were INCREDIBLE, and the next ones, equally amazing.  I feel like the best is yet to come!

Our quest is still in its infancy, but every day I am excited to see what we will ignite next.   Check out their work at millsapartments.net/neighborhoods

Tell us what you think!

Fabulous Mills Bloggers!

Apartment Marketing: Facebook Like Page – Race to 10k – Good or Bad Idea?

The core of Social Media is not “eyeballs and ears” but rather “hearts and minds.” Go for quality, not quantity. – As tweeted by @NW_Mktg_Guy

I have read a few blog posts as of late that promote the thought of racing to certain thresholds of users on the various Social Media platforms, i.e. – 10k Facebook Likes. Despite FBs flip-flopping position on the 10k number as it relates to the Like page – I am baffled as to why that would be a strategic aim. Outside of understanding the would be advantages – if FB flops again – I would have to question the quality of such a forced end result. That is to suggest that if the number grows to 10k organically via rich experiences then hooray but if the number is achieved by coercion then – booray. Simply put – don’t race to 10k just because you can.

Quality vs. Quantity

Let me preface this section by saying that I’m the last person that should be writing a post taking sides on this subject. One could move right to my personal FB profile and question – why I friend everyone that comes across the recommendation page [it is not exactly everyone - only if there are multiple mutual connections between the networks]. The somewhat akward and funny answer is that I love defending myself from indefensible positions. That aside, the real answer is – despite the overlapping networks – I don’t know but I have been thinking about it for a couple of months now. I will admit that I am closer to deciding that quality is the better aim although I don’t have a premise for that position as of yet. And I would not suggest there is a right or a wrong answer.

All that being said, the tweet above really resonated with me concerning Like pages. If you take a strict interpretation of the word engagement – it really does boil down to the soft stuff. Like the quote suggest – heart’s and minds. In my head – that translates not to – Like your organization but rather Love your organization. I think there is a difference but that discussion is for another day.

What are your thoughts? Race for the thresholds despite quality – or, slowly grow to the threshold through remarkable experiences that people naturally invite their friends to be a part of? Or, do you have a completely alternate position on the subject?

Photo credit scs.ryerson.ca

Multifamily Rehab: Mills $4m CityView Rehab Kicking Off


After ten long months of living in flux – residents of CityView Apartments [formerly known as Plaza Square] in downtown St. Louis are going to see the property rehabbed. This is especially near and dear to me as it is part of a portfolio of real estate that I manage for Mills Properties – the place where I spend most of my day time and a good deal of night time hours.

We actually transitioned the property management piece to Mills some ten months ago in August of 2009 after a bank foreclosure. Since that time we have worked to position the property for this eventual rehab are no less excited than the Laker’s will be when they take the NBA title this year and or when the Blackhawk’s took the Stanley Cup just a few days ago.

The property has a rich history but had fallen on hard times especially in the past three to five years. We are really looking forward to being a part of something bigger than ourselves with this project. It’s right on the fringe of one of the hippest neighborhoods in all of downtown St. Louis and as such will cater to a number of different target markets.

As we move through the rehab – I hope to post many of the before and after pics, vids, social efforts, etc..

Should be an uber over the top awesome experience –

Mills Properies spending $4 million on CityView upgrades – St. Louis Business Journal