Out to put a dent in the multifamily universe
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We have all taken the 3am call for lock out service. “Hi, I locked myself out of my apartment; can you have someone from your team come and let me in?” And we all have some form of the following: Apartment Lock Out Policy If residents lose their key or become locked out of their [...]
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“There are no magic wands, no hidden tricks, and no secret handshakes that can bring you immediate success, but with time, energy, and determination you can get there.” – Darren Rowse, Founder Problogger A ton of rhetoric has been penned about social media as it relates to apartment marketing, resident retention and the such. Some [...]
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You cannot Hit a Target that You do not Have
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Part three of a seven part leadership series. I will never forget the day I walked into the corner office and disclosed to our owner that I approved spending a large sum of money on attorney fees for a commercial eviction case. Was I nervous? No Insist on Realism Worse than nervous is how I [...]
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In the world of leadership it just makes sense that you would be out there glad handing, cheer-leading and relentlessly challenging those who serve your business. I have long held the belief that organizations exist to serve the people that serve it. Thus, it is the leaders calling to serve. And, baked into that calling [...]
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“My motto is ‘release’ I have it written in my violin case. ‘Release’ , meaning, ‘Step back a little’. Those are the words of world renowned violin virtuoso Charlie Siem. It struck me as I was reading through the latest copy of Monocle magazine. So many times in life and in the multifamily business we [...]
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TYE is is short for The Thank You Economy by Gary Vay-ne-chuk; I started reading it right after it’s early morning release today. I have made it through the preface and the first chapter and would highly recommend picking it up or downloading it. No – That’s Our Policy Gary starts the book by telling a story [...]
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I heard a story not so long ago about the power of a thank you card. Seems she had set out to find a new wallet for her husband; a gift to mark their fist anniversary as a married couple. With a little thought she picked Coach as her place to make a purchase. Get [...]
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I have taken a number of questions lately on the subject of calculating compensation for on-call maintenance men and women. As such I thought I would post the important points of our policy as a way to hopefully starting some discussion. In brief of our policy is as follows: 1. Employees are paid for one-hour [...]
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