1. Educate: Make sure your standard and expectation are clear. And, communicate it often

2. Monitor: Keep track with a log – I would encourage you to automate it

3. Counsel: Communication is key – finding the why behind the behavior many times will solve the issue. Documentation is a must be it positive or negative. I use the SBI model: s: situation b: behavior i: impact – more on that in a later post

4. Follow up: Don’t wait for the behavior to happen again – instead follow up in three to five days and out some praise for showing up to work on time

5. Take corrective action: Hey, if you can’t change people; change people. Don’t be afraid to free up someone’s future.