Out to Put a Dent in the Multifamily Universe

More Outlets Does Not Equal a Better Story…

Apartment Marketing Interest Graphs

…People do.

This is a simple unscientific case for passionate apartment marketing (professional or otherwise) content producers [Read: conduits]…

I picked the following quote off of a blog some time ago and pasted it into a file for future posting. Now, after a few search engine attempts, I can’t find the author of it so if it’s yours – please claim it and I will give you the due credit.

There seems to be a curious thing happening - the more outlets for stories we get… the less and less we’re hiring writers, content strategists, editors, designers. It’s like the second spawning of “reality programming”- no need for writers … it’s real life.

It’s a very interesting dilemma that we find ourselves facing in the apartment marketing space; do we go it alone in an amateur more reality based way or do we go pro? It’s not a simple answer but a necessary question to consider. And, the reasons run concurrent with trends in the way we influence, are influenced, how we consume and how we distribute information as a society.

The Niche is Coming Into its Own

With the absolute proliferation of platforms that host and syndicate blog content along with the opportunities to narrow our focus by creating lists and circles on the likes of LinkedIn, Twitter, Google+ and the king of the them all Facebook, we all have a niche to serve in some way.

Niches are not a new concept but they themselves are new to the likes of being served information in a passionate and pointed way. And, in mass from marketers, friends and acquaintances. And, thus the need for a professional or an amateur but passionate writer…

The Simple Case For 

Apartment MarketingI am very much a visual person so I took the time to draw this out on a piece of paper. While visual, I am clearly not artistic so feel free to toss fruit from the front row…

Be it you advocate professional content producer/managers or the Sunday driver version; I think you would agree that you need a guru…[term used very loosely - in fact I hate that word - let's go with...] someone who knows what they are doing.

I have been reading the book: Grouped by Paul Adams the Global Brand Experience Manager at Facebook. You might recognize my pic as an adaptation from the book. He makes a much deeper case for what I am trying to loosely convey in this post so buy his book – it’s a goodie. (The link is not tied to an affiliate account).

As we further fragment based on interests and or outright fatigue, the ability to connect via influencers (seemingly more a myth than realistic) is waning and or presenting itself as more of a fallacy. Small groups connected by someone who cares and someone who knows what they are doing will be the way to continue on with the conversation. Continue down the current path or seek the alternative and we’re just creating noise for ourselves. And, as the number of outlets increase, we have to ask ourselves are we just being noisy in more places? Instead, be a conduit and bring together the small groups that will move business in the future.

See that person in the middle of my pic – for the theory to work, that person must know (intimately) someone in each of the four outcroppings. The way this works is that this person is the conduit of/for information (influence) to flow between the outcroppings or small niche groups. Without the conduit, the potential potency of this group is never realized. They will never have the chance to know one another because they will have no real reason to do so.

The job of that someone who knows what they are doing and cares enough to do it is to bring the groups together in a way that is appealing to the individual members. He/she gives them a reason to believe. A reason to be merry. And, a reason to be intimate with one another. Intimate in a way that moves business forward.

Experiment

As I flesh this concept out in real life experiments – I’ll be sure to post updates.

Your – interested in interest graphs – multifamily maniac,

M

 

 

#apartmentmarketing: Blog Format Question

Short and sweet today -

One of my favorite blogs, one I read everyday without fail, is Valeria Maltoni’s – Conversation Agent. First rate content always.

Apartment Blog Trunk

I gave up on RSS feed reading about a year ago as I spend more time in my inbox. Nearly every blog I read is done through Outlook now and as such I give more time and attention to the things I read. In other words, I generally do not skim the headline and move on.

About a month ago Valeria made the decision to truncate her email subscription delivery meaning we only see a portion of the message and are forced to click on a link to see the rest.

Result: I read fewer of Valeria’s material to the end. Sorry Valeria.

I understand the reasons for cited in her Saying it in 200 Characters post  back on Aug 10, 2011.

My question – should apartment marketers truncate their blog post offerings? We are trying it a Mills [Shameless plug - the Mills Blogging Team is Putting a Dent in the #STL market place].

Would love to hear this communities thoughts? And, thank you in advance for taking the time.

#apartmentmarketing: Persistence

Persistence

Persistence

“There are no magic wands, no hidden tricks, and no secret handshakes that can bring you immediate success, but with time, energy, and determination you can get there.” – Darren Rowse, Founder Problogger

A ton of rhetoric has been penned about social media as it relates to apartment marketing, resident retention and the such. Some of it is really good and some of it is just fluff and fill. Some has merit and some has not the sense god gave a billy goat.

Apartment management brass tacks

Toss it all aside and get back to the brass tacks of good old fashion property management – what do you have? Boring, mundane, uncompelling and anti-dramatic and melodic methods of madness. Anyone who has been in the business for a very long bit of time would agree that property management is not rocket science. Just a couple days ago I was sitting diagonal from a finance quant who thought he hit the nail on the head when he made that very statement.

Personality

At the end of the day – it’s the culmination of personalities laced with wit, wisdom, humor, elevated emotion and a purpose larger than life itself that bring about the want to persist with the quest of managing property. And, those who do it well would admit that it’s what gives them life.

It’s the time that they love to spend.

It’s the energy that they love to exude.

It’s the determination of pursuing a worthy goal that keeps them coming back for more.

Admit it – There’s something about this business!

What is it for you? What keeps you coming back for more? I dare you to tell me in the comment section below! Double dog…
M

#Apartmentmarketing: Blog for Juice

Multifamily 800 Egyptian Apple Sheets

No matter what, the very first piece of social media real estate I’d start with is a blog. – Chris Brogan

Blog About Everything Unrelated

United Blogs of Benetton is one of my very favorite blogs. It was one of my early inspirations when I started writing a multifamily industry related one back in 2005. The thing that struck me most about the blog is that it had absolutely nothing to do with their core business of fashion. In fact, I remember reading a post they wrote back around that time that suggested their reason for doing so.

I can’t find the post so I am doing my best to recall here. The gist was that they thought that the real value of blogging was to give the people that read it the essence of what they valued as an organization. In other words, they wanted to translate the values of their organization by way of compelling and worldly content.

Our First Company Related Blog

When we started our first company blog in 05′ we did just that. But in lieu of a forward facing, community gathering effort; we brought out the personality of EQRs Portland Portfolio. We called the blog: Portland Rocks Newsletter and the content consisted of stories about our teams. Be it work related or a personal experience we allowed just about everything.

Everything that is except for content about EQR or any specifically related to our apartment communities. Our chief aim back then was to invite people into relationship. Whether they bought from us or not was not the point of the blog. If they did, we considered it icing on the cake.

And, fathom this for a minute. It had nothing to do with SEO or SEM back then. Whoa!

It’s All About the Juice

Fast forward to today – everyone has a blog and everyone is jockeying for the first page of Google search. And, we all do it for Google Juice. We wrap it in 800 count Egyptian cotton [Read: adding value or enhancing experience].

All that being said, I agree 100% with Chris B.

AI: Start a blog today – if you have not already!

M

#Apartmentmarketing: Share

Park Clayton Facebook Page

People share, read and generally engage more with any type of content when it’s surfaced through friends & people they know and trust! – Malorie Lucich – Facebook Spokesperson

Know and Trust

When it comes to using social media to market apartments, I think we are still in the early miles of a endless endurance pace across the deserts of Africa. Some in the business have caught the fact that business is transacted by great story tellers. And, it is incumbent upon us, on the selling end, to give exceptional reasons for our buying constituents to echo the very stories we tell them when we sell our goods and services.

Park Clayton Apartments

Park Clayton rests just about a mile from Washington University in Saint Louis. The apartment community is but 104 units and boasts zero meaningful amenities outside of location. Even that has it’s challenges as it relates to getting to the university. It sits on the opposite side of a major freeway that disects its way to downtown Saint Louis. Yet we have Likers and we have occupancy.

Our Mills Branded Park Clayton Specific Facebook site boasts just over 300 likes. They are made up of current residents, former residents, industry professionals from in and out of Saint Louis and employees of Mills. Within in the diverse mix of people is a group that hails from the Far East and they love Park Clayton. They love the Luaus, they love the open houses to show off our upgraded units, they love the annual St. Patrick’s Parade that makes its way down the street in front of the building and they love Reb’s dump joke Friday. And they love to share.

Share to Rent

About a year ago Teresa, the Property Manager, used Facebook to give away some goodies and the response was over the top. One resident shared with over 100 of his friends in order to stand out in his quest to receive the prize. He shared the story with his friends in the Far East and they shared back. And, they shared back in a big way. You see, this young man had friends who were in wait to come to the states. More specifically in wait to attend Washington University in Saint Louis. And, you better believe they leased at Park Clayton. All because we told some stories that people could share.

#Apartmentmarketing: Waiting

Girl in wait

“If you wait until there is another case study in your industry, you will be to late.” Seth Godin

Girl in wait

What to do?

It goes against the old axiom, ‘good things come to those who wait.’ Anymore you get cooked in the squat if you wait too long. With the advent of the Internet came an accelerating pace of change. Moore’s Law even exists, to some extent, in the world of property management. We are seeing newer, bigger, better and flashier ways of attracting new people and keeping relationship with them over a long bit of time. It’s nuts out there.

Oh, and we have a blog…

Multifamily: Second Mover’s Advantage

At Mills Properties, we like to think that we are exercising the second mover advantage. While we did have our company [internal] blog in place nearly three years ago now; we were a bit delayed in getting our forward facing blog out to pasture. It did put us behind the eight ball and in the same respect, it allowed us to make observation of several other industry movers and shakers. That time and those observations gave us the ability to design a strategy that has yielded some very good results for us.

At just six months in we have achieved the following with our blog:

Mills Blog

 

 

 

 

 

 

 

 

 

 

 

It’s been the result of some hard work and dedication on the part of many people, first and foremost. Beyond that I would suggest that it’s been the result of setting back and making some observations, learning from others experiments and applying as much as we could.

Today’s call to action – wait. Sometimes, it is okay to wait, watch, learn, strategize, act and fail fast. We did!

What have you gained by waiting?

 

Multifamily #trust30: Right and Wrong

Danger in Multifamily

It’s day 22 of the #trust30 challenge – we are coming down the stretch now.

Good and bad are but names very readily transferable to that or this; the only right is what is after my constitution, the only wrong what is against it. – Ralph Waldo Emerson

…What are your false comparisons? What are your false expectations? What are your false investments in a story? List them. Each keep you from that internal knowing about which Emerson writes. Each keeps you from making your strong offer to the world. Put down your clever, and pick up your ordinary.

(Author: Patti Digh)

Danger in MultifamilyMultifamily Right and Wrong

There was a time not so long ago that I go so wrapped up in social media and the highs it gave me that I lost track of being ordinary. Be it comments on my blog posts or twitter conversations with people on the local or national scene in the property management business or the occasional back and forth with a best selling author, it was all very addicting. Addicting to the ego and contradicting to the ordinary.

It cost me in a big way personally about five years ago. I got so caught up in that I ignored the most important people in my life. Not so good. I read a book back then titled: The Heart of Man by Eric Fromm. In it, he described the ego in the way of every man being a wolf. Innate in all of us is this wonderful gift termed free will. It’s right on when handled right and likewise when handled wrong. It’s easy to get wrapped up in the ecstasies of work, life or otherwise because the wolf is always at play. He’s looking for the moment to strike at the true heart. The wolf loves clever and every other wild endeavor. He abhors ordinary.

My prompt – stay true to who you are. And, by all means necessary [put down the phone, the email, the text, the facebook, the twitter, the iPad] to ensure you are true to the ones you love and the ones that love you. Ordinary is extraordinary when you think about it. Try it on for size sometime.

Pretty good prompt for a Friday -

Your see you down the stretch contributor,

M

Multifamily Leadership: Be a Coach

Multifamily Coach

One goal for any organization worth it’s salt is to serve its customers compellingly and profitably over a very long bit of time. How do they do that? The leaders in the organization understand that their chief goal is to serve the people that serve the organization. They do so through expanding people’s capabilities by way mentoring and coaching.

When I hear the word coach I am instantly taken back to the years I ran up and down the court playing basketball. I was blessed enough to have some amazing mentors an coaches in my life. And, through their teaching, training, prodding, gentle and sometimes harsh discipline; I was afforded a full ride Division I scholarship to play basketball at Texas Tech University. They gave of their time, their effort and their knowledge of the game in order to expand my capabilities. They served compellingly.

Multifamily Coach

My punch line today: Be a Coach

1. Be selective about who you give of your time and effort. I once was told that I was not the savior of all humanity. Apparently at the time; I thought I was. That aside, it made a ton of sense to me. Not everyone is there to learn and grow. Some are just there to give you 100% from 8 to 5. Other’s much less than that. Point: choose wisely.

2. Use moments of truth as your catalyst for discussion. Just last week I was involved in a formal coaching session with two employees. A supervisor was delivering a written message to a co-worker and the proverbial ‘but’ sandwich came out. You did this ‘but’ you also did that. I took the time to suggest that the words ‘and in the same respect’ were used in lieu of ‘but’. In my head, it allows for the power of the lead statement to endure in ones mind whereas a ‘but’ crushes the lead statement.

3. Become a master questioner. Be incisive. One of the best questioners I have come across in some time is Mr. Mike Whaling of 30lines. It’s an art and if you ever have the chance to talk to Mike, be prepared to have your logic and wherewithal challenged with thoughtful questions.

4. Use the classroom to arm people with tools and strategies. Use the real world as the place to apply, learn and thrive on the application of those tools.

Share your thoughts with me; What would you add or take away from the list above?

Your always looking to be a coach contributor,

M

 

 

Multifamily #Trust30: One Sentence

Multifamily Sentence

Day 17 to the #Trust30 challenge -

Your genuine action will explain itself, and will explain your other genuine actions. Your conformity explains nothing. The force of character is cumulative. – Ralph Waldo Emerson, Self-Reliance

How would you describe today using only one sentence? Tell today’s sentence to one other person. Repeat each day.

(Author: Liz Danzico)

Multifamily Sentence

Fail forward fast, learn, grow and press for excellence in all that you do.

Your taking it from the gut today contributor,

M