Posts tagged as:

Customer loyalty

Dear Diana Mosher, Lost Me I recently read a MHN blog post titled: Who Owns the Residents’ Experience? and I found myself a bit taken aback on a multitude of fronts. In the vein of pure professional and constructive feedback, I think posts of this nature demand a little more homework to include some real world [...]

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I read a story today that held a lesson too important not to share. The overarching premise related to creative solutions for business problems. The key lesson being that just because you [leaders] don’t get the answer you are looking for does not mean the answer is not an acceptable solution for the problem. Allow [...]

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Influence: Consider this…

by Mike Brewer on November 16, 2010

The next time you serve a fellow employee, vendor, prospect or resident by way of your thoughts and actions – consider this:

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Influence has a new name: Always On! Be Mindful of your surroundings as you are always influencing…

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At the risk of causing discord with the fine people over at Mid-America – I have to ask, is it really worth it?

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Over the next month or so, I will be reaching out to some of our apartment Facebook friends asking if I can  enlist them in a virtual ongoing open feedback Tell Dell like mechanism. The intent is to prompt the forum in the coming weeks, months and years as we move forward in building out [...]

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How much is unfriendly costing you?

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Came across an interesting survey at over at emarketer that spoke to the want’s of social following. The results were captured in the following chart: Using this chart as a catalyst, we are going to do a five part series titled: The Five E’s of Apartment Internet Marketing. The overarching premise will be playing to [...]

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