Out to Put a Dent in the Multifamily Universe

Apartment policies a barrier to alignment with service?

Barrier
Every Tuesday night I eat at a popular St. Louis establishment. I eat there because they sell $1 burgers that you can customize to your own liking. They also sell a basket of fries or tater tots for $2.

Last Tuesday, I made my usual order and asked that they give me half the tots and I would still pay full price. I said "I never finish them all and I hate to waste." The response? "We don’t do half orders." I said, "not even for full price?" "No."

I went ahead with the order and sure enough only ate about one half of the tots. The whole experience put a wasteful taste in my mouth. So much so that this past Tuesday I only ordered the burger.

All this made me wonder if there are policies or rules that turn our apartment residents, prospects and vendors off.

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