Out to Put a Dent in the Multifamily Universe

Apartment Marketing: Friendslist

friendslist.jpg

Friendslist might be something to keep an eye on. Especially in light of the shrewd move by Forrent.com in creating an exclusive, carve their client marketing partners right out of an avenue of advertising platform, relationship on FBs Marketplace.  Could a platform like friendlist make the likely crazy expensive quasi-distribution point irrelevant? Likely not but I secretly hope so…

Friendslist offers a cleaner interface to start, but that’s nothing new. What it does is connect buyers and sellers, or people who are looking for jobs and people who are hiring, through the people they know. Yes, Oodle does this to some extent on Facebook Marketplace, but Friendslist takes a slightly different approach.

No offense FR. But, please know whether it was you, AF, AG or any other provider, I would feel the same. The move gave me every cause to expedite the reallocation of near $550,000 of FR specific marketing spend over the last 18 months. Not a complete departure but a semi-massive one.  Stay tuned…

Mills Apartment Bloggers

Mills Apartments is hosting our first bloggers’ summit less than two hours from now and I thought we would share our underlying premise for day and for the future of our blogging efforts. It’s also an effort on my part to flesh out my thoughts – real truth be known. And, to answer the one question that I know will be on everyone’s mind – Why do we have to blog? There are four major reasons as I see it and they are as follows.

It’s All About People, Stupid

We are going to start the day by discussing the introduction chapter of the book Brains on Fire: Igniting Powerful, Sustainable, Word of Mouth Movements. Likely one of the best books I have read this year. The goal here is to help our team capture the true essence of the word engagement, a term that has and will continue to illicit a healthy amount of good and bad debate. I am of the camp and a firm believer that it exists and that if a team of writers can truly capture it – the result will be game changing. I think the authors of Brains of Fire give real tangible meaning to engagement and as such we hope to model their call for being igniters in an effort to engage our communities in a movement(s).

People Buy People

It does not matter if you are in a B2B or B2C business – people buy people. They don’t buy fancy brochures, marketing speak, fancy promotions, ads or campaigns. In fact, the Brains on Fire authors describe brochures as “pretty trash.” I can’t say I disagree with them. It is a waste of money that can be otherwise invested in the growth of people.

I have long suggested that organizations are born into the world to serve the people that serve it. Take the money you are thinking about investing in creating a fancy brochure [don't forget to include the time your team devotes to the creation] and invest it in growing someone. Our blogging summit is about just that. We are taking the time to help people to become  better writers. And, in turn the hope is that they ignite like kind passions in other people.

Part of Something Bigger Than Self

It’s been said before and it will be said again; people just want to be a part of something bigger than self. You can debate the point from the perspective of religion, politics, social change agents or even Maslow’s hierarchy. It’s just fundamental to who were are as humans. Look at some of the movements in Brains on Fire, look at the Susan G. Komen movement or simply watch an episode of Extreme Makeover. People would trip over themselves to be a part of that experience. And, I would wager that it goes beyond some of the otherwise shallow reasons we could easily come up with.

In short, it taps our need to feel valued and important.

Stop Being A Marketer – Instead, Be an Igniter

The first part of that sub-title has been written about more times than I care to count. The second part however, is a topic that I think needs some traction as it relates to businesses leveraging their innate need to provide the platforms and support for movements to take place. Brains on Fire [can I call it B of F?] is a great catalyst for the discussion.

We live in a crowded world and, to borrow a term I fell in love with a number a years ago, an Attention Economy. I can’t recall the stat off the top of my head but I am sure it is well North of 1,000 marketing messages cross through our brain on a given day. Whoa! That is crazy to think about. North of 1,000 so I am sure it would suffice to say that your message [our message] is likely lost in the sea of bobbing billboards, print ads and aging signage.

Many companies are shifting gears and making their businesses more social in nature. More open in nature. More compelling in nature. And, it all starts with the Igniter. It starts with the person that Cares as much if not more than you do. It starts with the person that feels your pain and celebrates your successes sometimes before you even know about them. It’s that group of people out there that would tattoo your brand on their forehead if they knew it would help you create one more compelling relationship.

Here we go!

In summary, we intend to help people remember [I don't think you ever really forget] that it’s all about people. We want to bring the discussion around to the fact that people buy from other people and that if you harness the power of those relationships, you can turn it into a movement that allows for people to be a part of something bigger than themselves. And, lastly, we really want to create a legion of igniters at Mills Apartments!

Apartment Marketing: How to Use Facebook Like Pages to Lease Apartments

Using Facebook to Lease more Apartments

I love emails like the one below -but before we go there:

Over the past few weeks we have started to quietly roll out some of our Facebook Like Pages as we gear up for the Get Social with Mills Initiative . One of the issues we’ve run into with this slow roll out is anxious PMs and MSs like Teresa and Mike at Park Clayton Apartments. They were ready to run – so, we let them go and in just over two weeks they took the like numbers from 7 to North of 225.

How to grow Your Apartment Facebook Like Page numbers

How did they do it? To make a long story short Mike brought an orphaned stuffed yellow duck to the leasing office for Teresa to see and each time they tried to put the duck away – residents asked to have it back as a mascot. With that T and M – [I often use the first letter of peoples names - with that T is for Teresa and M is for Mike] decided to have a – Name the Duck – contest . In conjunction with that contest they decided to give away a few fun prizes for the resident who yielded the biggest number of Likes to our page in a weeks time.

The Apartment Like Page Results

T and M put on North of 200 Likes inside of two weeks time. Not only that – they yielded something much more important in my opinion – check out the page and I think you will quickly discern what I mean. That point brings me to the email below -

How to use Facebook Like Pages to Rent Apartments

I will let the email speak for itself -

Have a compelling weekend – M

—–Original Message—–
From: Park Clayton <parkclayton@millsproperties.net>
Sent: Thursday, June 03, 2010 12:55 PM
To: ‘Mike Brewer’ <MBrewer@millsproperties.net>; ‘Tracy Seubert’ <TSeubert@millsproperties.net>
Subject: Great news!

Hey guys,

I have some awesome news about our facebook fans. One of my residents came down to tell me that his friends in Taiwan are watching us on facebook and they think it’s great that we do resident events and have contests. He says they told him they want to move here when they get to town just because of what they see online!

Also, he brought down his laptop and we spoke with a couple of his friends in Taiwan who want to move here in August. The program they use to chat/talk internationally is called, “skype.”

Teresa Richardson

Property Manager

Park Clayton Apartments

photo credit: blog.hubspot.com

Get Social with Mills: The Journey Begins

It’s official – Mills Properties is taking the plunge into new media. For the past three years we have been at work producing real results with simple tools like Craiglist and vFlyer. One example, which I will fully detail in a later blog post, includes a manager that used CL exclusively to add 23 points of occupancy in just seven short weeks. It’s an amazing story but it is not where we wanted to be. We wanted to be fully immersed in the use of new media as it relates to marketing apartments.

The Journey of a Thousand Miles Begins with One Step

I am jazzed to report that Mills Senior Leadership has given blessing for me to document the entire journey from soup to nuts. In doing so I hope to utilize all the rich media out there in order to produce some massively cool dialog. The chief aim is to bring real meaning to the word engagement as I am fully convinced that the word is very often misplaced and misused in the world of marketing and new media specifically.

All that being said, I invite you to join us as we take the first step to Get Social with Mills.

Update: And, if it starts to look and or feel like a ton of self promotion, company promotion or ego-centric rhetoric, say as much. Our intent is to tell a story that may add value to your new media marketing efforts.

M

New Media Apartment Marketing: Random Thought

Experience

ExperienceJust a quick post for your Sunday reading pleasure.

New Media Apartment Marketing: Experience

I am vacationing in Denver this weekend. I am taking some time away from the day to day work I do with Mills Properties in Saint Louis to recharge the batteries. It feels great to get away to refresh the mind, body and soul. This morning as I was sitting in a coffee shop grabbing a quick cup of Joe and something to eat I overheard a conversation that intrigued me. The two people communicating wore bright red clown noses and looked to be having a great time. But, that was not the intriguing part. They were talking about random topics when the following comment caught my ear,

What experiences would you like to get out of that trip?

It came on the heels of another question and a subsequent comment. One clown nose man asked the other, “where would you like to vacation if money were no worry?” The response was, “Somewhere in the Bahama’s.” This is where the inquisitive clown nose asked the above question.

New Media Apartment Marketing: Question

It made me think that we should be asking that question of all of our constituents be it Mills Properties employees, residents or otherwise. Answers to that question could yield some pretty cool information as it relates to both online and offline experiential marketing efforts. It could assist in tailoring both inhouse and outsourced initiatives along with in general work practices.

It’s not to suggest that we don’t practice some form of information gathering that is rivals this question. But, the thing that really caused me pause was the pause it created in the responding party. For all intents are purposes the question was not normal and it caused the man to think before he responded – something that is losing it’s common place anymore. And, when he responded, it was with mindful thought in lieu of random generalness (if that is a word).

I will let you know how it goes….

In the mean time, let me know your thoughts on the subject and have a compelling Sunday