A good deal of insanely great change is influenced from the bottom up.. Why is that? It’s precisely for the reason that a front-liner’s negative capability meter is on par with Shawn White’s eXtreme fearless factor. John Keats brought the theory of negative capability to light back in the early 1800’s – negative capability defined as one’s ability to embrace uncertainty. For many property management firms across the country, embracing social media in all it’s implications will rest on those with the ability to exercise or greatly influence negative capability within their respective organizations.
Fighting the good fight
What will these champions of change face as they venture into corner offices across the country? The famed Edward de Bono calls it Rock Logic. You might recognize it as linear, pragmatic, methodical or even orderly thinking. Where negative capability thinkers thrive on ambiguity their counterparts want the back up, the proof in the pudding and they want it in solid Rock Logic spreadsheet fashion. Your best bet is to make the case for Good Enough.
Good Enough vs. All
Most C level property management executives live for the numbers. They also demand that they have ALL the available information to back up the numbers. They will delay decisions for months on end if they think [not feel] that any piece of information evades them. When in comes to developing a premise for decisions in uncharted territory, Good Enough loses to All every time. Think about that in the context of making the case for incorporating social media into your on-line strategy.
The rub is that the industrial age, where Rock Logic thinking absolutely applied, has given way to the knowledge age and this generation thrives on making things happen in the midst of chaos. They thrive on making decisions based on Good Enough information knowing full well that they will remain nimble enough to change direction if need be. They thrive on trying new things and changing course at the drop of a hat. Fail fast succeed sooner is part of their DNA.
All that in mind, convincing C level types that Good Enough, as it relates to embracing social media, will/should become their motto for the stump of 2009. Encourage and massage those negative capability muscles so that Good Enough has space in their thought process. Go for it and fight the good fight as your organization will be all the better for it.